Government officials from central and local levels have convened at the Rwanda Military Academy in Gako, Bugesera District, for a high-level meeting to assess the implementation of national programmes and resolutions.
Opening the meeting, Prime Minister Justin Nsengiyumva raised concern over declining service delivery, calling for immediate action to reverse the trend.
“Figures from the Rwanda Governance Board show that service delivery dropped from 78.2% in 2023 to 75.8% in 2024, and further to 71.7% in 2025. This clearly indicates the need to intensify our efforts,” he said.
The Premier noted that the steady decline over the past three years reflects gaps that must be urgently addressed, particularly in institutions directly serving citizens.
Observers point to multiple factors behind the drop, including increased demand for services driven by population growth, occasional technological disruptions, and weak coordination across institutions.
Citizens have also reported challenges such as delays in accessing services, being referred between offices, and receiving incomplete information from some service providers.
Despite ongoing government efforts to strengthen governance and improve service delivery through digital solutions and capacity building, the latest assessment shows that more needs to be done to meet expected standards.
Nsengiyumva urged public institutions and partners to enhance coordination and fast-track solutions to existing bottlenecks, stressing that efficient service delivery remains critical to achieving sustainable development goals.
The “Central and Local Government Meeting” is expected to provide a platform to realign priorities and reinforce accountability across all levels of government.
